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Fader knob colour of motorized RM4200D fader modules

December 14th, 2016||

In general it is possible to replace the fader knobs of the RM4200D fader modules with coloured knobs. However, this is not possible for modules with motorized faders. The fader knobs of the motorized faders need to be conductive to be able to recognize fader touches. These conductive fader knobs are currently only available in silver.

Why is it not possible to use Log Levels in the DHDCS for the logging of RM4200D systems?

December 14th, 2016||

A contextual menu appears if you right-click on a device in the DHD Communication Server. In this menu you can activate and deactivate the logging for the selected device. Depending on the DHDCS version, several Log Levels might be provided in this menu. However, these options are greyed out (not useable) for RM4200D devices (Toolbox4 firmware generation). The various Log Levels can be used for the logging of 52/RM4200D (Toolbox5 [...]

What’s the difference between RM420-015, RM420-015B and 52-4015A?

December 14th, 2016||

The RM420-015B replaces the RM420-015. All orders will be changed automatically. The only difference is the power supply. The RM420-015B is supplied by Power over Ethernet using a power supply with integrated Power over Ethernet inserter (PSA16U480POE). The socket for the 48V power supply at the display is removed. If you order a 52-4015A, a 52-3015A and a PSA16U480POE together, you will receive the same hardware kit as in item [...]

What to do if the DHD Software does not run properly under Windows 7?

December 14th, 2016||

DHD Software might not run correctly under Windows 7 right away. This may particularly apply to software like Toolbox4/Toolbox 4.5. In order to be able to use the software anyway, it is necessary to change the compatibility settlings for the program. Right-click the program icon, hit Properties, and then click on the Compatibility tab. Activate "Run this program in compatibility mode for:". Select "Windows XP (Service Pack 3)". Activate "Run [...]

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