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FAQs for RM4200D

The peak program meter behavior in DHD systems is configured via the "Level Detection" settings in Toolbox4/Toolbox5. To emulate an analog PPM (DIN 45406 / IEC 268-10 Type I), set Attack to 2ms and Release to 0.7s; for a digital PPM, use Attack 0ms (or 1ms if integration time is needed) and the same Release of 0.7s.

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When using the delay option on an RM2200D equipped with an RM220-951 Controller, the number of delay channels must be configured in the software and should match or exceed the number of connected fader strips. For up to 8 faders configure 8 delay channels; for 12 faders configure 16; for 16 faders configure 16.

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The DHD Communication Server (DHDCS) manages all communication between DHD devices and PC applications, and is bundled with software like Toolbox5, Toolbox4, and several RM420 tools — automatically extracting and launching when needed. For correct operation, the logged-in Windows user requires administrative rights; non-admin setups require a manual one-time DHDCS.exe binding to a dedicated folder with full user access rights granted. Running DHDCS without admin rights is possible since version 1.90.13 but not recommended, as it disables Ping messaging and can cause TCP/IP connection issues.

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The DHDCS intentionally does not save filter settings between sessions — after every restart, all filters are reset to deselected. This is a deliberate security measure to prevent important error messages from being permanently suppressed.

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The faders on RM420-020MW and RM420-029MW modules require calibration, which DHD performs during manufacturing — recalibration is especially necessary when swapping from plastic to metal faders (Penny & Giles PGFM8100 to PGFM3200). The process is done via Toolbox4's maintenance window using a CAN Block command that includes the processor module's serial number converted to hexadecimal (e.g. decimal 12783 → hex 31EF → command 01ED31EF,5).

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Upgrading an RM4200D to the Series 52 firmware generation requires replacing the RM420-850 Communication Controller with an RM420-852 or RM420-853 module. If the console includes a TFT display, the wiring to the controller must be redone according to the new connection scheme — detailed wiring information is available in the 52/MX Manual and Installation Guide.

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Not all fiber-optic cables are compatible with DHD MADI modules — suitability depends on the specific module. The linked PDF lists all compatible fiber-optic cable types and maps them to the individual MADI modules they can be used with.

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The RM420-015B replaces the RM420-015 and is automatically substituted in all orders, with the only difference being its power supply — it uses Power over Ethernet (PSA16U480POE) instead of a 48V socket. Ordering a 52-4015A, 52-3015A, and PSA16U480POE together yields the equivalent hardware kit.

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DHD software such as Toolbox4/4.5 may not run correctly on Windows 7 without adjustments — setting the compatibility mode to Windows XP (Service Pack 3) and enabling "Run as administrator" in the program's properties typically resolves this. As a fallback, Windows XP Mode (available for Windows 7 Professional and Ultimate) may also be used.

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